AI chatbot for hotels, guesthouses, B&Bs and holiday rentals: answer guests' questions in their language

Guests plan trips in the evening and across time zones, and they ask the same things again and again. What time is check-in? Is there parking? Can I bring my dog? Is breakfast included? In a small hotel or guesthouse, the person who could answer is often busy at the desk, cleaning rooms or asleep.

An AI chatbot on your website answers those questions from your own information: your house rules, amenities, policies and directions. When a guest is ready to book, it sends them to the booking page you already use, or to your phone or WhatsApp. The same works for guesthouses, B&Bs, inns, hostels, campsites and holiday apartments.

Nexoply isn't a live-chat inbox you have to watch. It replies on its own from your information only, and every conversation is saved in your dashboard. For other kinds of businesses, see how small businesses use Nexoply; if you're still comparing tools, read our comparison of AI chatbots for small businesses.

Most guest questions are about practical details that rarely change. Each one is answered well once you've written it down.

The assistant can only be as complete as the information behind it. A checklist for a hotel, B&B or holiday rental:

• Room types or units, with capacity, beds and main amenities, and “from” prices if you publish them.
• Check-in and check-out times, reception hours, late arrival and key collection.
• House rules: quiet hours, smoking, parties, visitors, minimum age.
• Pet, children and extra bed policies.
• Cancellation, deposit and payment policies for direct bookings.
• Breakfast, restaurant, bar, pool, spa, gym or other facilities, with opening hours.
• Parking, directions, public transport and airport transfers.
• Wi-Fi, luggage storage, laundry, accessibility.
• Your booking link, phone, WhatsApp and email, and when each is answered.
• Local tips you're happy to share: beaches, restaurants, walks, events.

Hotels and holiday rentals get more foreign-language questions than most small businesses. Nexoply answers in 12 languages: English, French, Spanish, Portuguese, German, Italian, Dutch, Polish, Turkish, Chinese (Simplified), Japanese and Korean. You pick the main language; guests who write in another of these get answers in that language.

You write your information once, in your own language. A guest from Germany who asks about parking in German gets an answer in German, based on what you wrote. Questions in a language outside these 12 aren't covered.

Many conversations end with “Do you have a room?” or “How do I book?”. Nexoply doesn't take bookings, reservations or payments, and it doesn't connect to a booking engine, property management system or channel manager. It can't see which rooms are free or what tonight's rate is. Its job is everything around the booking: answering questions so the guest is confident, then sending them to the place where they can book.

• Add your booking link to your information. When a guest asks how to book, the assistant gives that link, your phone number or your WhatsApp, exactly as you wrote them.
• Put booking on the start screen. Start-screen buttons such as “Book your stay”, “Call reception” or “WhatsApp” take guests straight there, before they type anything.
• Say how availability and rates work. Add a line such as “For availability and prices on your dates, please use our booking page”. Questions about specific dates then get a clear answer instead of a guess.
• Existing bookings. The assistant can't see or change reservations. Tell it who handles changes, cancellations and special requests, for example “email reception at…” or “call us”.
• Bookings made on other platforms. If guests book through a booking platform, write how they should contact you about those stays.

1. 1

   Create a free account

   Sign up free. No AI key and no technical setup; Nexoply runs the AI.

2. 2

   Import your website

   Enter your website address. Nexoply reads your public pages, including room and policy pages, and suggests services, prices, FAQs, policies and hours.

3. 3

   Review and complete

   Check every policy and add what your website doesn't say: late arrival instructions, pet fees, parking details, who handles booking changes.

4. 4

   Make it look like your property

   Match your colors and logo, choose a round button or a side tab that says “Help” or “Questions?”, and add start-screen buttons like “Book your stay”, “Call reception” and “WhatsApp”. The live preview shows the result.

5. 5

   Paste one line of code

   Copy the install code into your site's footer, just before </body>. See the WordPress guide or the Wix guide.

<script src="https://nexoply.com/widget.js" data-chatbot="YOUR-KEY" async></script>

Open your site, ask a question, and check it appears under Conversations. Changes you make later, such as new breakfast hours, appear on your website within about a minute. The full setup is described in how Nexoply works.

Every conversation is saved in your dashboard, so you can read what guests asked and what the assistant replied. The assistant is instructed to say when it doesn't know rather than guess; like any AI it isn't perfect, which is why reviewing conversations matters.

• Questions it couldn't answer are listed, and you can turn the useful ones into FAQs in one click. Ferry times, a nearby supermarket or bike rental often show up here.
• Topics and busiest times show what guests want to know and when they ask.
• Pages where the chat was opened show which room or policy pages raise questions.
• PDF export lets you share conversations with your team.

Each plan also sets the messages per conversation (30 on Free up to 60 on Pro) and knowledge items (50 on Free, 200 on Starter, 1,000 on Business, 5,000 on Pro). Yearly billing gives two months free. Every limit is listed on the pricing page.