AI chatbot for salons: answer client questions and send them to booking 24/7

Your hands are busy with scissors, foils or a gel manicure, and your phone keeps buzzing with the same questions. How much is balayage? Do you do beard trims? Is there a fee if I cancel? Many of those messages arrive in the evening, after you've closed, when a client is finally free to plan their next appointment.

An AI chatbot on your website answers those questions for you, using your own price list, service menu and policies. When the client is ready, it sends them to the booking system you already use. The same works for barbershops, nail and lash studios, beauty salons, spas and brow bars.

Nexoply isn't a live-chat inbox you have to watch. It replies on its own from your information only, and every conversation is saved in your dashboard.

• “How much is a women's cut and blow-dry?”
• “Do you do balayage? How long does it take?”
• “How do I book? Can I book online?”
• “What's your cancellation policy? Do you charge if I'm late?”
• “Do you take walk-ins?”
• “Do you do curly hair / kids' cuts / beard trims?”
• “Which products do you use and sell?”
• “Do I need a patch test before coloring?”
• “Is there parking nearby?”

The more complete your information, the better the answers. Here's a checklist for a salon:

• Service menu with prices, written the way you quote them (“from $45”, “$20 extra for long hair”), and how long each service takes.
• Your booking link, plus phone and WhatsApp for clients who prefer to call or message.
• Cancellation, no-show and late policy: notice required, fees, deposits.
• Walk-in policy and your opening hours, including late nights and holidays.
• Who does what, if clients book a specific stylist or barber.
• Products you use and sell, and any brands you're known for.
• Consultations and patch tests: when they're needed and how to book them.
• Gift cards, packages or loyalty offers, if you have them.
• Address, parking and accessibility.

Here's how a short evening conversation could look for a fictional salon that has added its price list, booking link and policies.

The assistant sends the visitor to the salon's own booking page; the booking itself happens there, not in the chat.

1. 1

   Create a free account

   Sign up free. No AI key and no technical setup; Nexoply runs the AI.

2. 2

   Import your website

   Enter your website address. Nexoply reads your public pages, including your price list, and suggests services, prices, FAQs, policies and hours.

3. 3

   Review your prices and policies

   Check every price and add anything the website doesn't say, such as your late policy or walk-in rules.

4. 4

   Make it look like your salon

   Match your colors and logo, choose a round button or a side tab that says “Help” or “Prices & booking”, and add start-screen buttons like “Book now”, “Prices” and “WhatsApp”. The live preview shows the result.

5. 5

   Paste one line of code

   Copy the install code into your site's footer, just before </body>. On Wix it goes in Settings, Custom Code (premium plan with a connected domain needed); see the Wix guide.

Open your site, ask a question, and check it appears under Conversations. See how it works for more.

• Write your cancellation policy once, clearly, and let the assistant repeat it. It sounds the same every time and saves awkward conversations.
• Put “Book now” as the first start-screen button so clients who already know what they want get there in one tap.
• If prices depend on hair length or stylist level, say so in the price itself: “from $65, depends on length”.
• Look at the questions the assistant couldn't answer and turn the useful ones into FAQs in one click.

Most salons can start on Free and upgrade when they need more conversations. Yearly billing gives two months free. Details on pricing.