AI chatbot for plumbers: answer customer questions 24/7 on your website

When you're under a sink or up in an attic, you can't stop to answer the same questions on the phone. And many customers find your website at the worst moments: late at night with a leak, on a Sunday with a blocked drain, or while comparing three companies for a water heater replacement.

An AI chatbot sits on your website and answers those questions for you, using the details you've written down: where you work, what you charge, when you're open, and what to do in an emergency. When a job is urgent, it tells the visitor how to reach you right away. The same applies to electricians, HVAC technicians, roofers, handymen, locksmiths and other trades.

Nexoply is not a live-chat inbox where you have to reply yourself. It answers on its own, from your information only, and every conversation is saved in your dashboard so you can see what people asked.

These are the kinds of questions a plumbing or home service website gets every week. If your assistant can answer them, you'll spend less time on the phone repeating yourself.

• “Do you do emergency call-outs? Can someone come tonight?”
• “Do you cover my town / zip code?”
• “How much is a call-out fee? Do you charge by the hour?”
• “Do you give free estimates for a new water heater?”
• “Are you licensed and insured?”
• “My pipe burst. What should I do before the plumber arrives?”
• “Do you work on weekends and holidays?”
• “Which payment methods do you accept?”
• “Do you offer a guarantee on your work?”

The assistant can only be as good as what you tell it. Before you go live, make sure these are covered:

• Services with prices, or price ranges, and what's included (call-out fee, hourly rate, after-hours rate).
• Service areas: towns, neighborhoods or zip codes you cover, and the ones you don't.
• Emergency policy: whether you take emergency calls, at what hours, and the phone number to call.
• Opening hours, including weekends and holidays.
• How estimates work: free or paid, on site or from photos, how long they take.
• Licenses, insurance and guarantees, in your own words.
• What to do before you arrive: where to find the main stop valve, turning off the water heater, keeping the area clear.
• Payment methods and when payment is due.
• Contact details: phone, email, WhatsApp and your booking or quote request page.

Here's how a short late-night conversation could look for a fictional plumbing company that has added its emergency policy, service areas and prices.

Every answer comes from what the owner entered. If the visitor had asked about a town that isn't listed, the assistant would say it doesn't know and suggest calling.

1. 1

   Create a free account

   Sign up free. You don't need an AI key or any technical setup; Nexoply runs the AI.

2. 2

   Import your website

   Enter your website address. Nexoply reads your public pages (15 per scan on the free plan) and suggests your services, prices, FAQs, hours and service areas.

3. 3

   Review and fill the gaps

   Approve what's right, fix what isn't, and add anything missing, especially your emergency policy and the list of areas you cover.

4. 4

   Customize the button

   Pick a round message button or a side tab on the edge of the screen that says “Help” or “Emergency? Ask here”. Add start-screen buttons such as “Call us” or “Get a quote”, and preview it live.

5. 5

   Paste one line of code

   Copy the install code into your website's footer, just before </body>. On WordPress, a header and footer plugin does the job; see the WordPress guide.

Open your site, ask a question, and check that it appears under Conversations in your dashboard. More detail is on how it works.

• Put your emergency phone number in your information and on a start-screen button, so it's one tap away on a phone.
• Write prices the way you'd say them on the phone: “from $89”, “$120 per hour”, “free estimate for installations”.
• List the areas you don't cover too. It saves you calls from outside your area.
• Check the list of questions the assistant couldn't answer every week or two, and turn the good ones into FAQs in one click.

Most one-person or small plumbing businesses can start on Free and move up if they reach the limit. Yearly billing gives you two months free. See all limits on pricing.